Troubleshooting

My verification code didn’t arrive

Check your spam folder first. Codes are valid for 15 minutes; if yours has expired or never arrived, tap Resend once the countdown has run out. After too many wrong tries, request a new code.

I forgot my password

On the sign-in screen, tap Forgot password? and enter your email address. If there’s an account for it, we send a code you can use to set a new password. For security, the app shows the same message whether or not the address has an account.

If your account signs in with Google, you’ll get an email saying so instead of a code: there’s no password to reset. Use Continue with Google.

The account has been linked to Google, so it has no password anymore. Use the Google button to sign in.

My feed is empty

Usually that just means you’re all caught up. If it stays empty, check your channels, your languages and the channel filter. See Your feed.

“Not enough tokens”

Review a few posts in your feed. Each one earns a token. The composer tells you how many you still need. See Tokens and prices.

“Please wait … before trying again”

You did a lot in a short time. Wait a few seconds, then carry on. The message tells you how long.

“That photo isn’t one of the allowed shapes”

Photos must be upright (4:5) or wide (4:3). Crop the photo in the composer and try again. See Writing a post.

“Post unavailable”

Its author most likely deleted their account along with their posts. Tap Remove from feed.

My data is gone

During the beta, data may occasionally be reset while the platform is being built. We’re sorry if that caught you out.

Sending feedback

The app has a feedback form under Profile → Send feedback, and one on the sign-in screen that works without an account, for when you can’t sign in.

Choose what it’s about: feedback, a bug, an idea, or something else.
Attach up to 5 screenshots or screen recordings. Screenshots help a lot with bugs.
Send it anonymously if you like. Your account isn’t saved with it then, and we can’t reply.
Or tick You can contact me about this, so we can reply to you by email if we have questions.

Still stuck?

Write to the address on the home page. The people building Peerkola read it.